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Trust & Safety
We are committed to maintaining a safe, reliable, and fair platform. If you've discovered an issue, noticed suspicious activity, or have a suggestion — we want to hear from you.
What Can Be Reported
Our team reviews every genuine report. Here's what you can bring to our attention:
Login / Auth Issues
Account access problems, OTP failures, or suspected unauthorized access.
Payment Problems
Failed payments, double charges, refund delays or payment gateway errors.
Order & Pricing Bugs
Wrong pricing, incorrect order amounts, or coupon calculation errors.
Delivery / Location Issues
Wrong location detection, delivery zone errors, or address problems.
Website / App Errors
Crashes, broken pages, loading failures, or unexpected app behaviour.
UI / UX Problems
Confusing flows, broken layouts, inaccessible elements, or design issues.
Security Concerns
Potential vulnerabilities, data exposure risks, or suspicious platform behaviour.
Suggestions & Improvements
Ideas, feature requests, or platform improvement recommendations.
Responsible Reporting
- Report issues promptly without exploiting them.
- Provide accurate, detailed information to help us reproduce the issue.
- Use only your own account for testing and verification.
- Avoid disclosing issues publicly before we have had a chance to resolve them.
- Contact us in good faith with the intent to improve the platform.
What Must Not Be Done
- Attempting to access other customers' accounts or personal data.
- Performing denial-of-service attacks or automated stress testing.
- Exploiting payment systems or attempting fraudulent transactions.
- Uploading malicious files or content through any form or upload field.
- Spamming or flooding our reporting system with false or repeated submissions.
- Publicly disclosing unverified security vulnerabilities before resolution.
Appreciation & Rewards
If a reported issue is verified and considered meaningful or impactful, Darbaar Mart may provide shopping rewards, discount coupons, or special acknowledgements as a token of appreciation. Please note: rewards are not guaranteed and are provided entirely at Darbaar Mart's discretion based on the impact and validity of the report.
All information you submit is kept strictly confidential and used solely for reviewing and resolving the reported concern. We do not share your details with any third party without your consent.
Our team reviews genuine reports as quickly as possible, typically within a few business days. Complex security issues may take longer. We appreciate your patience.
Dedicated Support
Submit a Report
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